• Demand Response

    Demand Response

    Demand Response

    Helping utilities manage peak demand, and demand/supply volatility.

    Helping utilities manage peak demand, and demand/supply volatility.

What is demand response? Demand response (DR) is defined as a measurable change in energy demand by customers in response to a curtailment notice. Demand response assists utilities with balancing energy supply and demand. A demand response programme can quickly remove load off the electricity network during peak demand or emergency periods, when it is needed most.

We've been providing comprehensive demand response products and services to Eskom, the largest utility in Africa, for over a decade.

We have extensive knowledge and understanding of all aspects of Demand Side Management, including time-of-use tariff design and implementation, critical peak day pricing, energy efficiency, and demand response. Our demand response services and solutions have proven to be a reliable alternative to the provision of generation reserves in Southern Africa since 2007. Our DRPro Demand Response Management platform is used daily by the South African system operator to balance supply and demand, and manage network frequency.

Demand Response Management System


Our flagship DRPro Demand Response Management platform provides a sophisticated solution for the end-to-end management of industrial, commercial and residential demand response programmes, as well as the aggregation of distributed energy resources such as embedded generation, renewables, standby generators and energy storage. DRPro consists of a number of software modules, seamlessly integrating with one another to deliver a complete demand response solution.

Demand Response Services

  • Outsourced Demand Response
    Our Demand Response Operations Desk provides a turnkey outsourced 24/7/365 demand response service for clients who prefer to have the benefits of a demand response programme, but without needing to invest in software or staff. Our experienced team will ensure that your demand response programme is executed in the most appropriate manner for you and your customers.
  • Automated Demand Response
    Our wide range of demand response equipment can be installed at load provider sites, depending on requirements. We can provide automated dispatch capability and communications, or merely metering capability. In instances where virtually instantaneous load provider load reduction is required, for example in response to system frequency drop, we install specialised control and measurement equipment, integrating with the DRPro platform.
  • Consulting
    We follow business and international best practice regarding portfolio setup, contracting, scheduling, dispatching, measurement, performance reporting and financial settlements, to ensure we implement the optimum ‘fit for purpose’ solution for your particular needs. We offer the full spectrum of demand response consulting, from programme setup, demand analytics and product development, to load provider analysis and scenario analysis. We'll design a demand response solution to meet your needs, and assist you to measure, report and optimise the solution to achieve the best results.

Download our brochures to learn more about our Demand Response services